Homecare Services Coordinator (HSC)

Join our Team and Elevate the Human Spirit!

Do you love helping others? Do you want to work with a team of caring professionals dedicated to the promise of Elevating the Human Spirit? Are you looking for a career that offers competitive pay, a generous benefits package, and the opportunity to make a difference in the life of others?  If so…Comfort Keepers is the place for you!  

Comfort Keepers is seeking a dedicated, experienced Homecare Services Coordinator (HSC) for our Franklin office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. As a Homecare Services Coordinator (HSC) you will work with a network of caring professionals that helps Comfort Keepers deliver one-on-one care that enhances the quality of life of our clients and their families.

Job Summary:

The Homecare Services Coordinator (HSC), in conjunction with office support team, is responsible for managing the client experience from their first visit through the continuity of their care. The role of the HSC begins in the office, where you will assist in developing and monitoring ongoing caregiver and client relationships through the proactive management of the client schedule. This will include selecting and distributing work among our caregiver staff based on skills, performance and the overall needs of the client. In addition, the HSC will facilitate communication between the caregiver and the client, ensuring that all client needs are met through the delivery of quality care, as well as identifying and resolving potential client issues that may arise. Finally, the HSC will work to ensure that the office has adequate staffing levels and availability to service potential clients. 

Job Requirements:

• Minimum of high school diploma or GED.
• Minimum of two years of related experience with experience in scheduling in client care or scheduling preferred.
• Strong computer literacy, including proficiency in Microsoft Word, Excel and PowerPoint.
• Demonstrated leadership skills and outstanding people management skills.
• Must be able to work under time pressures and manage multiple demands simultaneously
• Exceptional customer service skills and written / verbal communication.
• Strong problem solving and organization skills.
• Willingness to spend extended periods of time on the phone. 
• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).

Job Benefits:

• Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available the first of the month following 30 days from date of hire for full-time employees.
• Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.
• 401(k) with Pre-Tax and Roth options and Employer Match beginning the first of the month following 90 days from the date of hire.
• Free employee perks program with free classes and discounted pricing with thousands of merchants.
• 24/7 access to legal, financial and work life services through Employee Assistance Program
• Pet Insurance

Position Physical Demands:  

Walking, sitting, and standing with lifting not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone.  Office and field work are both required.  

Apply today!

By applying to this position, you understand that we may contact you via SMS text message, in which data rates may apply. Should you want to apply, but are not willing to accept text messages, please call our office directly. 

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. 

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